When investing in new windows, doors, or a conservatory, one of the most common questions we hear from homeowners is, “What guarantees are offered?” At Hastings Windows, we understand that trust and confidence in your installer is just as important as the product itself.
That’s why every installation we carry out comes with a comprehensive 10-year insurance-backed guarantee. This provides reassurance that your investment is protected — not only by our high standards and decades of experience, but by an independent insurer as well.
What Does an Insurance-Backed Guarantee Cover?
An insurance-backed guarantee (IBG) is designed to give you added protection should anything go wrong after installation. It covers the workmanship and materials used, ensuring that if a problem arises due to our installation, it will be rectified — even if unforeseen circumstances meant we were no longer able to carry out the work ourselves.
Your guarantee is fully transferable if you sell your home during the guarantee period, which can also be an attractive selling point for potential buyers.
When Will I Receive My Guarantee?
We aim to keep things simple and stress-free. Once your installation is complete, we’ll arrange for your official guarantee documentation to be sent to you within a week — no chasing or waiting around. Your personal account manager is always on hand to answer any questions.
Why Trust Hastings Windows?
- Over 25 years in the business
- All design, manufacture and installation handled in-house
- Friendly, local service with a personal touch
- High levels of customer satisfaction and repeat custom
- Eco-conscious, using recyclable and energy-efficient products
We believe that providing a high-quality service includes supporting our customers long after the installation is finished. A robust guarantee is part of that promise.
Contact us today to discuss your project or request a quote — our friendly team is here to help.
